Finding solutions starts with asking the right questions
We’ve put together some commonly asked questions to give you more information on Team Space and the plans we offer.
Team Space is the name for our collaborative platform. A team space is basically a virtual workspace available on the Internet. It can be hosted on our servers to collaborate effectively with co-workers or partners worldwide.
Every workspace created using the Team Space software is called a tSpace. In one tSpace you can create unlimited number of projects with different team members.
Yes, both options are possible. If you choose an enterprise version, we can adapt the workspace to meet your unique requirements in terms of corporate design and includes your own login page under your own address.
Yes, we provide individual developments and customized tSpace versions on demand. Whatever you need, we can make it happen. We are confident that we can design and deliver it. We await your challenges 😉
Yes, all functionalities are included in every tSpace.
Are there any additional costs for the online tSpace besides the fees for team members and disk space?
No, you only pay for the chosen limit of permitted members and disk capacity. The amount is due in advance corresponding the accounting period (1 or 12 months term).
No, each transaction must be authorized and initiated by you. We do not charge credit cards automatically.
To cancel any subscription within your team’s administration on my.tspace.eu, we require a ten days’ notice in advance to elapse a billing cycle. If you do not cancel within this time scale, the subscription will continue for another billing cycle with the same costs.
All our servers are in a high security data center in Romania and are well maintained by our highly experienced staff. You can access your tSpace workspace and data fast, from all over the world.
Yes. Through conveniently locating our data center in the heart of Europe and within the modern infrastructure of Romania, we are able to provide the same fast and high quality access from Europe, the United States and Asia.
Yes. We offer servers of different sizes and configurations. All of them are maintained and serviced by the Team Space Europe SRL.
No. Unlimited traffic is included in your subscription.
We are using SSL-encryption.
Invoice / payments
Each new invoice is available as a PDF file. The invoice is available for the Team Space administrator specified within the my.tspace.eu. If a new invoice has been created by the system, the PDF will be stored inside the my.tspace.eu and the team administrator will receive a copy by e-mail. All past invoices are also conveniently stored in the my.tspace.eu platform.
All invoices must be settled directly by credit card at maturity.
You can pay online directly in the my.tspace.eu by credit card (Visa, Mastercard, American Express).
Alternatively, customers from EU can pay via bank transfer. The Enterprise server license can only be paid by making a bank transfer within 30 days after the due date.
Access/ Log in
You can either use the login dialogue on our web pages or the auto login link, which is sent to you together with your access data by e-mail.
Enterprise server users are able to log in via their own customized login pages.
Just go to the page entitled ‘Forgot password?’, or click here. Insert your e-mail address and the system will automatically send you all logins that belong to that address.
Important: Passwords are known strictly by the user. You are unable to obtain your login from our support staff, but only directly from the system itself.
You can change password at any time in your personal settings form your tSpace.
Yes. On the document management module you can preview the documents before opening. Simple, right?
Of course. No more limitations while editing your text documents online: enjoy 100% view, conversion, print and pagination fidelity; work with files of any size and complexity; use the enhanced set of formatting tools right from your browser.
Team Space has integration with ONLYOFFICE Document Editor supports all popular formats: DOC, DOCX, ODT, TXT, PDF, HTML.
You can create new documents from the web interface with extension: DOCX, XLS and PPTX.
Ease and automate your calculations online open, view, and edit .xlsx, .xls, .ods, and .csv files, and save spreadsheets as a PDF. Macros are not available.
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From coworkers to clients, Team Space makes collaboration easy and secure. Start for free, upgrade anytime.