Professional Support | Organization Support | Premier Support | Corporate Support | |
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SUPPORT SERVICE LEVELS |
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Service hours | Mon-Fri, 09:30-17:30 CET | Mon-Fri, 09:30-17:30 CET | Mon-Fri, 09:30-17:30 CET | Mon-Fri, 09:00-18:00 CET |
Response time critical incidents | 8 h | 6 h | 6 h | 2 h |
Response time major incidents | best effort | 12 h | 12 h | 6 h |
Response time minor incidents | best effort | 48 h | 48 h | 24 h |
Scheduled standby and upgrade assistance | ![]() |
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Priority development and escalation | ![]() |
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CUSTOMISATIONS |
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Support of custom developed plugins | ![]() |
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Support of custom developed themes | ![]() |
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SUPPORT CHANNEL |
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Ticket | ![]() |
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Phone | ![]() |
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Remote login/ remote hands | 50 EUR/h | ![]() |
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On site support | 50 EUR/h | 50 EUR/h | ![]() |
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Dedicated support engineer | 50 EUR/h | 50 EUR/h | ![]() |
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Named support contacts | ASK QUOTE | ASK QUOTE | ![]() |
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PRICE PER MONTH | 480 EUR | 980 EUR | ON REQUEST | |
SELECT YOUR SUPPORT PLAN | Select professional support | Select organization support | Select premier support | ON REQUEST |
ADDITIONAL SERVICES |
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Onboarding workshop | ASK QUOTE | 2 h included workshop | 4 h included workshop | 8 h included workshop |
Integration and customization | 50 EUR/h | 50 EUR/h | 50 EUR/h | |
Expert consulting services | 50 EUR/h | 50 EUR/h | 50 EUR/h |
Select your Maintenance and Support package
Select package
*professional support included on every plan