| Professional Support | Organization Support | Premier Support | Corporate Support | |
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SUPPORT SERVICE LEVELS |
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| Service hours | Mon-Fri, 09:30-17:30 CET | Mon-Fri, 09:30-17:30 CET | Mon-Fri, 09:30-17:30 CET | Mon-Fri, 09:00-18:00 CET |
| Response time critical incidents | 8 h | 6 h | 6 h | 2 h |
| Response time major incidents | best effort | 12 h | 12 h | 6 h |
| Response time minor incidents | best effort | 48 h | 48 h | 24 h |
| Scheduled standby and upgrade assistance |  |
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| Priority development and escalation | |
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CUSTOMISATIONS |
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| Support of custom developed plugins | |
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| Support of custom developed themes | |
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SUPPORT CHANNEL |
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| Ticket | |
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| Phone | |
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| Remote login/ remote hands | 50 EUR/h | |
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| On site support | 50 EUR/h | 50 EUR/h | |
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| Dedicated support engineer | 50 EUR/h | 50 EUR/h | |
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| Named support contacts | ASK QUOTE | ASK QUOTE | |
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| PRICE PER MONTH | 480 EUR | 980 EUR | ON REQUEST | |
| SELECT YOUR SUPPORT PLAN | Select professional support | Select organization support | Select premier support | ON REQUEST |
ADDITIONAL SERVICES |
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| Onboarding workshop | ASK QUOTE | 2 h included workshop | 4 h included workshop | 8 h included workshop |
| Integration and customization | 50 EUR/h | 50 EUR/h | 50 EUR/h | |
| Expert consulting services | 50 EUR/h | 50 EUR/h | 50 EUR/h | |
Select your Maintenance and Support package
Select package
*professional support included on every plan